August 10, 2016, with the positive customer service support center (referred to as the customer service center) was formally established. It will be through the multi-platform, one-stop quality service, comprehensive and reasonable staffing, efficient information reception, processing mechanisms to achieve integrated services to enhance. The same time as
Tonzo customer service center through the multi-platform to receive customer demand information, including: 400 customer service line, the official website, the official WeChat, and the official day cat flagship store. The service object covers the terminal consumer, the gold member, the decoration gold medal partner. Services include pre-sales consulting, pipeline design, accident investigation, water supply pipeline test and after-sales problem handling.
Tonzo customer service center as the front of the information interface, the need for the first time to respond to customer needs, and according to the needs of content were answered: tongxiaomei is responsible for answering all kinds of consulting and service booking, tongxiaozheng is responsible for answering technical difficulties and provide full technology stand by.